Customer Success Executive
Key Responsibilities Coordinate with customers and internal stakeholders to collect required documents and ensure timely submission. Follow up regularly with customers through phone calls, WhatsApp, and other communication channels. Track pending documents, maintain records, and ensure timely closure of outstanding requirements. Travel within India as required to coordinate with customers and facilitate document collection. Support relationship management by maintaining positive customer interactions and ensuring a smooth customer experience. Proactively address customer queries, communicate requirements clearly, and coordinate with relevant teams for resolution. Maintain organized documentation and provide regular updates on collection status and pending tasks. Required Skills & Qualifications Fluency in English, Tamil, and Hindi is essential. Excellent verbal and written communication skills. Strong follow-up, coordination, and relationship management skills. Proactive, organized, detail-oriented, and comfortable managing multiple tasks. Willingness to travel within India as required. Ability to communicate professionally with customers and stakeholders. Must be based in or willing to work from Chennai. We are looking for a proactive and customer-focused professional who can coordinate document collection, manage regular follow-ups, maintain strong customer relationships, and ensure timely completion of pending requirements.
Location: Chennai, Tamil Nadu, India
Coordinate with customers and internal stakeholders to collect required documents and ensure timely submission.
Follow up regularly with customers through phone calls, WhatsApp, and other communication channels.
Track pending documents, maintain records, and ensure timely closure of outstanding requirements.
Travel within India as required to coordinate with customers and facilitate document collection.
Support relationship management by maintaining positive customer interactions and ensuring a smooth customer experience.
Proactively address customer queries, communicate requirements clearly, and coordinate with relevant teams for resolution.
Maintain organized documentation and provide regular updates on collection status and pending tasks.
Fluency in English, Tamil, and Hindi is essential.
Excellent verbal and written communication skills.
Strong follow-up, coordination, and relationship management skills.
Proactive, organized, detail-oriented, and comfortable managing multiple tasks.
Willingness to travel within India as required.
Ability to communicate professionally with customers and stakeholders.
Must be based in or willing to work from Chennai.
We are looking for a proactive and customer-focused professional who can coordinate document collection, manage regular follow-ups, maintain strong customer relationships, and ensure timely completion of pending requirements.
Posted October 29, 2026